This guide outlines the officially supported hardware and software configurations for ClearView Rush. While ClearView Rush may function on other system configurations, our support team can only assist with troubleshooting issues on the platforms listed below.
Device Support
MacOS & Windows
Please ensure you are using the latest stable release of your OS.
iPad
For iPad users we have a dedicated app. Please ensure you are using this instead of your mobile web browser which is not supported.
Download the ipad app in your local App Store.
Note iPhone and Android devices are not supported.
Browser Support
The following browsers are supported:
Chrome - latest stable release
Safari - latest stable release
Whilst other browsers may work, they are not officially supported and we will be unable to assist in this situation.
Display
We recommend viewing on a display that offers at least 720P resolution and 8bit color. If making color or image related decisions it is recommended to use a calibrated display offering 1080p and 8 or 10-bit color.
Network Bandwidth Requirements
ClearView Rush offers adaptive streaming that will offer reliable HD review at acceptable quality with as little as 5Mbps, however we recommend at least 15Mbps for the best experience.
Firewall Configuration
The following domains must be whitelisted for ClearView Rush to function properly:
All domains require the following ports:
TCP 443 (HTTPS)
TCP 80 (potential fallback)
QUIC/UDP 443 (for HTTP/3 support)
Note: This list may change. For the most current firewall requirements, please contact your Sohonet representative or our support team.
Troubleshooting Common Compatibility Issues
If you encounter issues with ClearView Rush, try these troubleshooting steps:
Video Playback Problems
Windows users: If you are on Windows 10, ensure HEVC Video Extensions are installed from the Microsoft Store. (Not required for Windows 11)
Poor video quality: You can check your internet connection speed at speedtest.net to ensure it meets our minimum requirements
Stuttering video: Close other bandwidth-intensive applications and browser tabs
Browser Issues
Clear your browser cache and cookies
Ensure your browser is updated to the latest version
Temporarily disable browser extensions
Device Performance
Restart your device if experiencing performance issues
Close unnecessary applications to free up system resources
Check for operating system updates
If you continue to experience issues after following these troubleshooting steps, please contact our support team with details about your system configuration and the problems you're experiencing.