Can we all watch a review together, live?
ClearView Rush is designed for reviewing in your own time — everyone watches independently, whenever suits them. For live, synchronised viewing with your colleagues, ask Sohonet about ClearView Flex.
Why can't I share a review?
Three things to check:
Is it published? Only published reviews can be shared — a draft is visible only to its creator until it's published.
Is the person on your project? You can only share with people who are already on the project — if someone new needs access, ask whoever manages your workspace.
Does your role include sharing? Not every role can share — the glossary explains what each role can do.
What's the difference between sharing a review and a workflow?
Direct sharing hands a review to specific people you choose, then and there. An automated workflow shares it for you — moving it through set stages, one audience at a time. You just watch and, if you're a releaser, pass it on; there's no distribution list to keep.
Why is there a watermark on the picture?
The watermark identifies who is watching and is part of your production's security settings — it can't be turned off in the player. If you have a question about it, talk to whoever manages your production's workspace.
Why can't I publish my review yet?
After you upload, Rush generates previews for your media — a transcoding step that can take a while for larger uploads. A review can't be published until all its media has finished, so if there's no Publish option yet, previews are still being generated. See Create a review in the Rush Portal.
My upload keeps failing — what can I do?
Rush retries automatically if your connection drops briefly. If it can't recover you'll see Transfer Failed — just run the transfer again. Keep the browser tab open while it's going; you can move around the Portal, but closing the tab stops the upload. If transfers keep failing it's usually something in your network path, so contact Sohonet support.
Can I leave the page while my files upload?
Yes — the transfer keeps running while you move around the Portal, as long as you keep the browser tab open. Closing the tab interrupts it.
Why is a clip missing from my dailies reel?
Clips are matched to your ALE by name, so a file whose name doesn't match its ALE row won't line up. At Check Metadata the unmatched row is flagged — add the missing file, or rename it to match the ALE, and it re-checks. See If files and metadata don't line up.
Do I need a scene list for a cut?
No — it's recommended but optional. Without one your cut still publishes, but there's no scene breakdown and it plays as a single piece rather than named, navigable scenes.
Which devices and browsers can I use?
The latest Chrome or Safari on Mac or Windows, or the ClearView Rush app on iPad — see System requirements.