Once invited to a session by your presenter, you will receive an email with a
unique invite link. This invite will direct you to the ClearView Flex Viewer
app. Flex is designed to work with as little as a 1mbps when set to the Super Low bitrate setting. To support higher bitrate settings and gain a higher quality viewing experience we recommend you use a hardwired 15Mbps+ connection where possible.
Supported Browsers
To access the Presenter application, all you need is an internet connection, a web browser, and your user credentials. Please log in to Flex using Google Chrome or Mozilla Firefox, please bear in mind Firefox does not support 10-bit video at this time. We recommend using Chrome for its full feature support.
Enabling Auto-Play on Browser
These steps will help you enable auto-play in Google Chrome and Mozilla Firefox, allowing videos and audio to play automatically when you visit cvf.sohonet.com
Please see the instructions below for enabling Auto-Play in Chrome & Firefox (browser we recommend for presenters and viewers).
Google Chrome
Open Chrome Settings:
Click on the three vertical dots in the top-right corner of the browser window to open the menu.
Select "Settings" from the dropdown menu.
Navigate to Site Settings:
Scroll down and click on "Privacy and security."
Click on "Site Settings."
Adjust Permissions for Sound:
Scroll down to the "Permissions" section and select "Additional content settings."
Click on "Sound."
Allow Auto-Play for All Sites:
Toggle the switch to enable sound for all sites or add specific websites to the "Allow" list by clicking on "Add" next to "Allow."
Close Settings:
Once adjustments are made, close the settings tab. Auto-play should now be enabled for the specified sites or globally, depending on your choice.
Mozilla Firefox
Open Firefox Preferences:
Click on the three horizontal lines in the top-right corner of the browser window to open the menu.
Select "Settings" (or "Preferences" on Mac) from the dropdown menu.
Navigate to Privacy & Security:
In the left sidebar, select "Privacy & Security."
Adjust Autoplay Settings:
Scroll down to the "Permissions" section.
Click on "Settings..." next to "Autoplay."
Set Default Auto-Play Behavior:
In the Auto-play settings window, you can choose how audio and video are handled. Select "Allow Audio and Video" from the dropdown menu to enable auto-play for all sites.
Alternatively, you can manage specific websites by adding exceptions.
Save Changes and Close:
Click on "Save Changes" to apply the settings.
Close the preferences tab.
Joining on a Computer or Android device
You will be asked to enter your display name if you are on a web browser or
Android device. The name you choose will be visible to all other viewers in the
session. If you do not enter one, your email name will be used (everything
before the @ symbol). For privacy and security reasons, we understand not wanting to display your full name in a session. No additional application is needed in order to join a session from either of these devices.
When you first join the session, you might be asked to allow microphone
permissions if you have not visited the site before.
Please allow this if you would like to speak to your colleagues, but don’t worry; your microphone will always be muted by default when joining a session. To learn more about In-channel voice chat, see (In-channel voice chat).
If the Presenter has not yet started the stream, the viewers will see the Ready for stream... message below.
HDR
If you would like to view HDR content, please see our guide for more information on how to correctly configure your iOS or AppleTV device.
Joining on an iPhone or iPad
Please ensure you have first installed the ClearView Flex app from the iOS
store. You can then you can use the invite link from your email.
Joining with Pin Auth - iOS
If Pin Authentication is enabled, you can also join using the Session ID and your unique PIN. To do this, open the ClearView Flex app and select Join with pin.
You will then be able to enter your Session ID and Pin details.
See Pin Authentication for more information.
Joining on an AppleTV or Standard TV
For the best TV experience we recommend using an AppleTV 4K device.
Please ensure you have first installed the ClearView Flex app from the AppleTV
store. When you open the app, you will be able to join using Pin Authentication. This uses your Session ID and your unique PIN to allow you to join the session.
This will give you the lowest latency, most color accurate experience. However if this option is not available to you, you can:
1. Connect via HDMI from your laptop to your TV screen.
2. Share your laptop screen via Apple Airplay (can add latency).
3. Connect a Chromebox via HDMI to TV screen.
Session link expiration
By default, ClearView Flex invite links expire after 30 minutes from the time they were sent by the presenter.
Leaving a session
Viewers can leave an active session by selecting the Leave Session button at the bottom of the screen. Closing the browser tab will also log the viewer out of the session after a while.