User accounts are needed only for those managing ClearView sessions, known as Session Presenters. They handle the Flex stream and user invitations. Viewers authenticate to sessions using invite links sent via email. If you're looking to join a session as a Viewer, check out our guides here.
Supported Browsers
To access the Presenter application, all you need is an internet connection, a web browser, and your user credentials. Please log in to Flex using Google Chrome or Mozilla Firefox, as other browsers are not supported. We recommend Google Chrome for its full feature support..
Account Setup
To login and create a ClearView Flex Session, you must have a Sohonet ID. Upon being added to a project, a Sohonet ID will be created for you. Next you'll receive a welcome email containing the project you’ve been added to and the permissions you were assigned. Follow the instructions in the email to 'Complete Setup' within 7 days of receiving the email. Once done, log in with your new Sohonet ID.
For users added to ClearView Flex before the launch of Sohonet ID, your account has been migrated and is now your Sohonet ID. Please note: the login URL has changed, if you were using a password manager, we recommend updating the URL section to reflect the change.
Logging In
Once you’ve established your Sohonet ID, log in at cvf.sohonet.com to create a session.
Accessing multiple Projects
For users with access to multiple projects, you'll see a Project sidebar on the left side after logging in. Choose the project for your session; projects are represented by their initials. Hover over each project to view its full name.
If your projects aren't displaying as expected, you might have multiple user profiles that need consolidation. Contact our support team, and we'll fix this for you.
Forgot Password?
If you forgot your ClearView Flex account password, request a new one here or by selecting "Forgot Password" on the login form. Enter the email associated with your account, and a unique password reset link will be sent via email. This link is valid for 24 hours.
Ensure your password is at least 10 characters and includes a lowercase letter, an uppercase letter, a number, a symbol, and cannot have more than 2 identical characters in a row. You must not include your name or email address in your password.
Having issues?
If you haven't received your account details or are facing other issues, please contact Sohonet Support. We're here to help.