User accounts are needed only for those managing ClearView sessions, known as Session Presenters. They handle the Flex stream and user invitations. Viewers authenticate to sessions using invite links sent via email. If you're looking to join a session as a Viewer, check out our guides here.
Supported Browsers
To access the Presenter application, all you need is an internet connection, a web browser, and your user credentials. Please log in to Flex using Google Chrome or Mozilla Firefox, please bear in mind Firefox does not support 10-bit video at this time. We recommend using Chrome for its full feature support.
Enabling Auto-Play on Browser
These steps will help you enable auto-play in Google Chrome and Mozilla Firefox, allowing videos and audio to play automatically when you visit cvf.sohonet.com
Please see the instructions below for enabling Auto-Play in Chrome & Firefox (browser we recommend for presenters and viewers).
Google Chrome
Open Chrome Settings:
Click on the three vertical dots in the top-right corner of the browser window to open the menu.
Select "Settings" from the dropdown menu.
Navigate to Site Settings:
Scroll down and click on "Privacy and security."
Click on "Site Settings."
Adjust Permissions for Sound:
Scroll down to the "Permissions" section and select "Additional content settings."
Click on "Sound."
Allow Auto-Play for All Sites:
Toggle the switch to enable sound for all sites or add specific websites to the "Allow" list by clicking on "Add" next to "Allow."
Close Settings:
Once adjustments are made, close the settings tab. Auto-play should now be enabled for the specified sites or globally, depending on your choice.
Mozilla Firefox
Open Firefox Preferences:
Click on the three horizontal lines in the top-right corner of the browser window to open the menu.
Select "Settings" (or "Preferences" on Mac) from the dropdown menu.
Navigate to Privacy & Security:
In the left sidebar, select "Privacy & Security."
Adjust Autoplay Settings:
Scroll down to the "Permissions" section.
Click on "Settings..." next to "Autoplay."
Set Default Auto-Play Behavior:
In the Auto-play settings window, you can choose how audio and video are handled. Select "Allow Audio and Video" from the dropdown menu to enable auto-play for all sites.
Alternatively, you can manage specific websites by adding exceptions.
Save Changes and Close:
Click on "Save Changes" to apply the settings.
Close the preferences tab.
Account Setup
Upon being invited to a join a project in ClearView Flex you'll receive a welcome email containing the project you’ve been added to and the permissions you were assigned. Follow the instructions in the email to 'Get Started' within 7 days of receiving the email.
Users detected to be logging in from an enterprise SSO using a SAML-enabled domain will be redirected to the appropriate authentication method
Logging In
Once you've completed your account setup, log in at https://login.cvf.sohonet.com to create a session.
Accessing multiple Projects
For users with access to multiple projects, you'll see a Project sidebar on the left side after logging in. Choose the project for your session; projects are represented by their initials. Hover over each project to view its full name.
If your projects aren't displaying as expected, you might have multiple user profiles that need consolidation. Contact our support team, and we'll fix this for you.
Forgot Password?
If you forgot your ClearView Flex account password, request a new one here or by selecting "Forgot Password" on the login form. Enter the email associated with your account, and a unique password reset link will be sent via email. This link is valid for 24 hours.
This method is only available to enterprise SSO clients utilizing SAML 2.0 standard.
Having issues?
If you haven't received your account details or are facing other issues, please contact Sohonet Support. We're here to help.