Your previous ad-hoc recipients will appear in the dropdown selector, as with registered users, in their own group. If you have never sent to the recipient before, you will need to add their email address by selecting the ‘+New Ad-hoc Recipient’ button. This will open a window requesting an email and mobile phone number. The mobile phone field is only required if you are using Pin Verification. Enter your recipient’s details and select ‘Add to Recipients’ to save.
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For security reasons some account holders choose not to allow ad-hoc sending on their account. If you are unable to add ad-hoc recipients to your package it is likely that your FileRunner Admin has disabled this feature in the contract settings.